Returns & Refunds Policy
At MysticFusion, every piece is crafted just for you. We stand by the quality of our products and want you to feel confident in your purchase.
🛠️ Order Changes & Cancellations
Because all of our products are custom made to order, production begins shortly after purchase.
- You may cancel or request changes within 24 hours of placing your order
- After 24 hours, your order will already be in production and cannot be modified or cancelled
We recommend double-checking all personalization details before placing your order.
✅ 90-Day Money Back Guarantee
We proudly offer a 90-day money back guarantee for any quality-related issues.
If your item arrives:
- damaged
- defective
- or with a manufacturing fault
We will replace it or issue a full refund at no cost to you
🔄 Returns Eligibility
You may request a return within:
- 90 days from the date of delivery
To be eligible:
- the issue must be related to product quality or manufacturing
- photo evidence may be required to help us resolve the issue quickly
🚫 Non-Returnable Items
As all products are custom made and personalized, we do not accept returns or refunds for:
- incorrect personalization details submitted by the customer
- change of mind after production has started
📦 Replacement Process
If there is an issue with your order:
- Contact us with your order details
- Provide photos of the issue
- We will arrange a replacement or refund promptly
💬 Customer Support
Your satisfaction means everything to us.
If something isn’t right, please contact us before leaving a review — we will always do our best to make it right.
🧠 Our Promise
We are committed to delivering high-quality, meaningful pieces that you’ll be proud to display in your home.