Returns Policy
At MysticFusion, your satisfaction is our top priority. We are committed to ensuring that you are happy with your purchase. Here is our detailed returns policy:
Order Changes and Cancellations
- Timeframe: If you wish to cancel or make any amendments to your order, please do so within 24 hours of placing it.
- Reason: This is necessary because all our clothing is custom made, and production begins after 24 hours.
Defective Items
- Notification: For defective items, please contact us via the 'Contact Us' form on our website within 5 days of receiving your items.
- Evidence: Attach photo evidence of the defect to help us assess the issue and provide a suitable resolution.
Satisfaction Guarantee
- Contact Us: If you are not satisfied with your purchase in any way, we are here to assist you with the return process. Kindly contact us via the 'Contact Us' form on our website.
- Return Window: Our return policy lasts for 30 days. If 30 days have passed since your delivery, unfortunately, we cannot offer a return or exchange.
Return Conditions
- Custom Made Products: Please note that all our products are custom made. As such, we can only accept returns if the item is defective or if there was an error on our part in fulfilling your order.
- Condition of Items: Items must be returned in their original condition, unworn, and with all original tags and packaging.
Refunds
- Approval: If your return is approved, we will process your refund and a credit will automatically be applied to your original method of payment.
- Processing Time: Please allow a few business days for the refund to appear on your account.
Exchanges
- Defective or Wrong Item: If you need to exchange an item because it is defective or we sent the wrong item, please contact us via the 'Contact Us' form on our website.
We appreciate your understanding and cooperation with our returns policy. If you have any questions or need further assistance, please do not hesitate to contact us via the 'Contact Us' form on our website.